HeaderImage_pages_full-image_FAQ-300

You will find the answers to many frequently asked questions below, if you can’t find the answer to your question simply call our team on 3114 8230.

Can I Click and Collect?

Yes! If you have a small order and you want to simply purchase online and pickup from our sales office you can Click and Collect.

What hours is it possible to collect?

Our South East Queensland office is located in Acacia Ridge, just 15 km from the Brisbane CBD. We are open for turf & lawn care product purchases and lawn care advice from Monday to Friday from 7.00am to 5.00pm and on Saturday from 7.00am to 12.00 noon.

What is the earliest I can Click and Collect?

We require a minimum of 72hours to inspect, harvest and deliver your turf. This ensures you receive the premium turf grass our customers expect from Jimboomba Turf Group.

Can I have my turf delivered?

Yes! Our palletless delivery and forklift trucks make delivery the best option for receiving your turf. Our forklifts allow us to get the turf exactly where you need it, and our palletless deliveries mean there is no heavy pallet to trip over or return after you finish laying your turf.

How much is turf delivery?

Standard delivery is $99 including GST.

What areas can turf be delivered to?

We regularly deliver to Moreyfield in the north, Ipswich in the west and Tweed border in the south. For areas outside this or to check your postcode please call our office on 3114 8230.

What is the minimum amount of turf that can be delivered?

50m² is the minimum for our standard delivery. Smaller amounts can be delivered at a higher cost. Alternatively you can Click & Collect smaller orders.

What is the advantage of having your turf delivered?

Safety and convenience are the two main advantages of gettiing your turf delivered. A single pallet of turf can weigh more than a tonne making it a difficult load for a standard vehicle or trailer. It is far safer to allow our experienced truck drivers to deliver your turf safely to your door. Our palletless delivery and forklift trucks mean your turf is conveniently delivered exactly where you need it, with no heavy pallet to trip over or return after you finish laying your turf.

What is the earliest I can get my turf delivered?

We require a minimum of 72hours to inspect, harvest and deliver your turf. This ensures you receive the premium turf grass our customers expect from Jimboomba Turf Group.

Why can't I get my turf immediately?

Turf is a living product and cannot be stored in a warehouse. All Jimboomba Turf Group turf is farm fresh delivered to your door or to our sales office for your collection. Each delivery is cut-to-order to ensure the turf spends the least amount of time possible out of the ground.

How much turf will fit into my box trailer?

The amount of turf that will fit in your trailer depends on the load rating of your trailer. Always check the load rating of your trailer before collecting your turf. A pallet of Sir Walter weighs roughly 1.2 tonnes which is higher than the load rating of many domestic trailers.

Can we deliver your turf while you aren't home?

No! As long as we have easy access to your site and clear instructions for where to place your turf we can deliver your turf without you there.